Positions are now open with Salud Para Niños, a community children’s clinic founded and directed by UPMC pediatrician Dr. Diego Chaves-Gnecco.
There is a need for a Professional Staff Nurse, a Patient Services Representative and a Medical Assistant. Bilingual skills in Spanish are ideal but not required and jobs descriptions are below.
To apply visit https://careers.upmc.com and look for the following job postings with the Job ID#
- Professional Staff Nurse: Job ID # 241900362
- Patient Services Representative: Job ID # 109070900
- Medical Assistant II: Job ID # 307615799
Professional Staff Nurse, OP – Children’s Oakland
Job ID: 241900362
- Status: Full-Time
- Regular/Temporary: Regular
- Hours: Monday – Friday Daylight
- Shift: Day Job
- Facility: University of Pittsburgh Physicians
- Department: 65855 POP18 PEDS Gap PCP
- Location: 3420 Fifth Avenue, Pittsburgh PA 15213
- Union Position: No
- Salary Range: $25.30 to $38.96 / hour
Description: The Professional Staff Nurse manages and provides patient care activities for a group of patients and their families through the application of independent judgment, communication and collaboration with all team members. The Professional Staff Nurse establishes and maintains collaborative relationships with physicians, other health care providers, patients and their families, to achieve desired patient outcomes throughout the continuum of care. The Professional Staff Nurse demonstrates a commitment to the community and to the nursing profession.
This position is in the Primary Care Center Outpatient Clinic in Oakland. This is a busy academic, pediatric clinic that provides well and sick care to children from newborn to 22 years of age.
***$6,000 Sign-on Bonus Available to Eligible Candidates
Responsibilities:
Actively participates in department or practice-specific quality improvement efforts. Identifies opportunity for quality improvement to colleagues and management. Takes personal responsibility in improving patient satisfaction with the quality of care and service. Utilizes research and evidence-based practice to support improvement in clinical care: identifies research issues or articles related to clinical specialty or areas of interest
Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families. Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment. Good clinical judgment with critical thinking, analytical and problem solving abilities required as related to various aspects of patient care. Critical thinking skills necessary to exercise and to lead others in application of the nursing process. Mobility and visual manual dexterity. Physical stamina for frequent walking, standing, lifting and positioning of patients.
Demonstrates knowledge of adult learning principles (and/or teaching children if applicable) and applies in teaching of patients, families, students and new staff. Provides detailed and appropriate teaching to patients and families to effectively guide them through the episode of care both in the office setting and via phone/written communication when at home. Supports the development of students, new staff and colleagues. Creates an environment of open dialogue, inquiry and continuous development by asking for feedback and improving practice.
Formulates goals and a plan of care for patients that involves the patient as partner and considers the individual needs of the patient in a holistic manner. Triages patient situations and coordinates care with physician. Assist physician with all aspects of patient care including assessment, evaluation and education. Demonstrates critical thinking in the identification of clinical, social, safety, psychological and spiritual issues for the patient care within an episode of care. Practices solid communication skills and is able to articulate and translate the patient’s condition to other care providers and to negotiate and make recommendations for changes in patient care and office practices. Patient documentation is comprehensive and promotes communication between caregivers. Incorporates national professional organization as well as business unit and health system’s goals to improve patient safety, quality and satisfaction. Creates a caring and compassionate patient focused experience by building healing relationships with patients, families and colleagues.
Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care. Actively participates in practice-based shared governance, goal setting and supports the change and transition process to improve quality of care and the practice environment. Serves as a highly engaged and full partner on the care team and responds willingly to care team member needs for assistance and partnership. Participates in work that improves patient care and the professional practice environment. Adapts to change and demonstrates flexibility with the change process.
Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues. Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships. Maintains a conscious balance between work and personal life. Models safe work hours, time management and a healthy lifestyle. Communicates with peers and management any safety hazards identified in the workplace.
Ambulatory/Clinic Based.
Qualifications
- The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his/her age-specific needs and to provide the care needs as described in the department policy and procedures.
- Minimum of (6) six months experience required.
- BSN preferred.
- Licensure, Certifications, and Clearances:
- Current licensure as a Registered Professional Nurse in practicing state.
- CPR Certification
- UPMC approved national certification preferred
- CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
- Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
- Registered Nurse (RN)
- Act 34 with renewal
Patient Services Representative
Job ID: 109070900
- Status: Full-Time
- Regular/Temporary: Regular
- Hours:
- Shift: Day Job
- Facility: University of Pittsburgh Physicians
- Department: 65855 POP18 PEDS GAP PCP
- Location: 3420 Fifth Avenue, Pittsburgh PA 15213
- Union Position: No
- Salary Range: $16.20 to $25.42 / hour
Description
Job Summary: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Qualifications:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
- Licensure, Certifications, and Clearances:
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
Medical Assistant II
Job ID: 307615799
- Status: Full-Time
- Regular/Temporary: Regular
- Hours: Monday – Friday daylight
- Shift: Day Job
- Facility: University of Pittsburgh Physicians
- Department: 65855 POP18 PEDS GAP PCP
- Location: 3420 Fifth Avenue, Pittsburgh PA 15213
- Union Position: No
- Salary Range: $16.20 to $25.42 / hour
Description
Purpose: UPMC Children’s Hospital of Pittsburgh is hiring full-time medical assistant working Monday – Friday daylight shifts. This is for a busy pediatric practice that covers a variety of patients. Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day-to-day workflow issues or office procedures. We will consider all levels of the career ladder. The final title and pay will be determined by education, experience, and certifications. We will consider new graduates as well as experienced medical assistants or clinical experience.
Responsibilities:
- Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments
- Must be responsible and demonstrate proficiency in all practice category specific tasks
- Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.
- Perform phlebotomy, EKG’s, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
- Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety
- Guides workflow and/or assigns tasks to other clinical staff.
- Serve as the department super user for Epic Care.
- Answering calls and providing pertinent information including patient education as directed.
- Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients, and provides ongoing training to current and new staff members.
- Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
- Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
- Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.
- Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
Qualifications:
- High school diploma or equivalent is required.
- Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) OR at least 2 years of experience as a Medical Assistant required.
- Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
- Licensure, Certifications, and Clearances:
- Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
- Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
